Samurai Japanese Cuisine – The Reef Coco Beach

Not a reflection on The Reef Coco Beach – but the Hibachi restaurant experience was disappointing.nnI brought my daughter to this resort for her 10th birthday. It was our final night in Playa del Carmen, and she was especially excited about dining at the Hibachi Grill—she loves the fun, interactive experience. When we checked in, we were told it’s best to book the restaurant in advance, so we did—four days ahead of time.nnWhen we arrived for our reservation, we were abruptly told by the hostess (who also claimed to be the manager) that “no children are allowed at the Hibachi Grill” and that we would need to sit at a regular table instead. We were confused but agreed, though the wait to have our order taken was excessively long.nnWhat made the situation worse was when the same hostess then seated another family—with even younger children—at the Hibachi grill. When I questioned this, I was told, “they booked the grill.” I explained that we had too, and her response was that I would need the other family’s permission to join them. Thankfully, the family had no issue with it and welcomed us, but by that point, it was clear the hostess had been dishonest and inconsistent.nnThe grill experience itself was what you’d expect—typical jokes, a few laughs, and the kids had fun. However, I did end up getting sick the next day, likely from the shrimp.nnFinal thoughts:nnThe restaurant staff made us feel unwelcome.nnThe hostess was rude, confrontational, and deceptive.nnWe were clearly treated differently as tourists.nnWhile my issue is not with the overall resort, I would not return to this restaurant again. The poor treatment and inconsistent behavior from the staff overshadowed what was meant to be a memorable birthday evening.

Reservations are required to eat. $1400pp

good friendly show and very helpful smiling staffnnice quantity on the platenon the other hand, much too salty and oily spoils the taste of unrefined food for the dish. Very good starter and dessert.nwe're going for the show

A very good evening! We shared an excellent meal orchestrated by excellent service and a chef who put on a show while preparing our plates. Thank you to the entire team.

Orozco was our waiter he was very friendly and very funny, he makes a lovely steak and pollos